Store Policy & Order Process

Ordering process & timelines

When your order is placed and paid for, we start processing and you will receive a processing mail to confirm ( orders placed over weekends and public holidays get processed on the 1st following business day)

 

If you pay via EFT please be sure to send p.o.p to info@purplerootstudio.co.za. Your order will only be processed after we have received this.

Some items are always in stock and some items may need to be manufactured per order. Thus processing times can take 3 to 12 WORKING days depending on the item. We do however try to always get all orders out asap.

 

As soon as your order is shipped or ready for collection, you will receive a notification via email containing your tracking number and any other relevant information.

 

Due to the fact that we outsource our couriers and offer different shipping methods we can not specify any delivery days or an exact time of day. Thus we recommend using your work address to ensure there is always someone to collect. The couriers deliver during normal working hours.

 

Standard shipping times may take between 3 and 5 working days depending on the area and the courier schedule.

 

Regional and outlying parcels may take longer. We recommend using Postnet or Pudo for extremely regional areas to ensure the quickest and best delivery.

Please Note:
We cannot be held responsible if the couriers attempt to make contact and no one responds or if no one is at the delivery address to accept the parcel and the parcel is returned or is not delivered in time.
If after the couriers make a few attempts to deliver and no one receives the order, the parcel will be returned to us, we will require payment of the shipping amount to re-send your parcel.
If you would then require a refund and cancel your order, refunds can be done excluding the shipping amount paid.

 

During big sales and promotions you may expect an additional 2 to 3 WORKING DAYS due to the overload.

NB: Rush orders are possible but need to be arranged. For any rush orders please email us at info@purplerootstudio.co.za    (This also goes for any personalisationof anything)

Any queries or issues, we are just an email away 🙂

 

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